**Effective Date:** 13 July 2026
## Introduction
Welcome to **Yala Cotton**.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your information when you visit **yalacotton.com**, create an account, purchase products or communicate with us.
By using our Website, you agree to the practices described in this Privacy Policy.
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## Who We Are
**Business Name**
Yala Cotton
**Website**
https://yalacotton.com
**Business Address**
Australia
**Customer Support Email**
[yalacotton@gmail.com](mailto:yalacotton@gmail.com)
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## Information We Collect
Depending on how you use our Website, we may collect:
### Personal Information
* Full Name
* Email Address
* Phone Number
* Billing Address
* Shipping Address
* Account Login Details
* Purchase History
* Customer Service Communications
### Technical Information
When you visit our Website we may automatically collect:
* IP Address
* Browser Type
* Device Type
* Operating System
* Date and Time of Visit
* Pages Viewed
* Website Usage Information
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## How We Collect Information
We collect information when you:
* Create an account
* Place an order
* Contact customer support
* Subscribe to promotional communications
* Browse our Website
* Participate in surveys or promotions
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## Why We Collect Your Information
We use your information to:
* Process and fulfil orders
* Deliver purchased products
* Verify customer identity
* Process payments
* Provide customer support
* Improve our products and services
* Prevent fraud
* Maintain website security
* Meet legal and taxation obligations
* Respond to enquiries
* Send order confirmations and delivery updates
* Send promotional communications where permitted
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## Payments
Payments are securely processed using **Stripe**.
Yala Cotton does **not** store complete credit card or debit card information.
Payment information is processed directly by Stripe using secure encryption technology.
---
## Shipping
Orders are delivered using **Australia Post**.
To complete delivery we share only the information required, including:
* Customer Name
* Delivery Address
* Contact Information
---
## Marketing
Yala Cotton may promote its products through:
* Facebook
* Instagram
* TikTok
* X (formerly Twitter)
If you interact with advertisements or social media pages, those platforms may collect information according to their own privacy policies.
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## Cookies
Our Website uses cookies and similar technologies to:
* Keep you logged into your account
* Remember shopping cart contents
* Remember preferences
* Improve website performance
* Improve security
* Enhance customer experience
You may disable cookies through your browser settings, although some website features may no longer function correctly.
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## Customer Accounts
Customers may create an account to:
* Place orders
* View order history
* Manage addresses
* Track orders
Guest users may browse the Website but must create an account before completing a purchase.
Customers are responsible for protecting their login credentials.
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## Disclosure of Information
We do not sell, rent or trade your personal information.
Information may only be shared with trusted service providers including:
* Stripe
* Australia Post
We may disclose information where required by Australian law.
---
## Data Security
Yala Cotton uses reasonable administrative, technical and physical safeguards to protect customer information.
Although we work hard to protect your information, no method of electronic transmission or internet storage is completely secure.
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## Data Retention
We retain personal information only for as long as necessary to:
* Complete transactions
* Maintain customer accounts
* Meet legal obligations
* Resolve disputes
* Enforce agreements
When information is no longer required, it is securely deleted or anonymised.
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## Your Rights
You may request to:
* Access your personal information
* Correct inaccurate information
* Update account details
* Request deletion where legally permitted
* Withdraw marketing consent
Requests can be made by emailing:
**[yalacotton@gmail.com](mailto:yalacotton@gmail.com)**
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## Children's Privacy
Our Website is available to users of all ages.
We do not knowingly collect personal information from children without appropriate consent where required by law.
Parents or guardians who believe a child has submitted personal information should contact us.
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## Third-Party Websites
Our Website may contain links to third-party websites.
Yala Cotton is not responsible for the privacy practices or content of those external websites.
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## Changes to This Policy
We may update this Privacy Policy from time to time.
Changes become effective once published on this page.
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## Contact Us
Yala Cotton
28 Otisco Crescent
Australia
Email:
[yalacotton@gmail.com](mailto:yalacotton@gmail.com)
Website:
https://yalacotton.com
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## Australian Privacy Compliance
Yala Cotton is committed to handling personal information in accordance with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)** where applicable.